FAQs

We thought it would be good for you to see all the questions that our couples have asked us.

 Which area do you serve?

Our venue dressing areas include Rugeley, Walsall, Cannock, Lichfield, Solihull, Sutton Coldfield and Burton upon Trent. For weddings, we also travel up to 70 miles from Rugeley, including Staffordshire, Leek, Shropshire, Warwickshire, Gloucestershire, Cheshire and beyond.

Where are you based?

We're based at Hawkesyard Estate in Rugeley. Our consultation room is there, where you can see sash colours and more in person.

How do i get to chat to you about my requirements?

The best way is to book a face-to-face meeting. If that's not possible, we're happy to arrange a Zoom call or discuss things by email if you live too far away.

How do we book?

Option 1: Fill in our online enquiry form and we'll confirm availability. If we're available and you'd like to go ahead, leave a £100 deposit to secure your date — we'll then arrange your free consultation and put together your complete quote.

Option 2: Book straight in for a free consultation to discuss your requirements. We'll send your quote, and once you're happy, you send your booking deposit to secure your date.

 If i don't know what i want can i still book my date ??

Yes. We always recommend booking your date early with a £100 deposit (non-refundable if you cancel), then discussing your requirements afterwards once you know what you want — we'll work with you to keep it to budget.

 Why do we require to pay a damage deposit?

To cover any loss or damage to our items while in your care. It's refunded after your event. If there's damage, the cost is deducted from the deposit; if it exceeds the deposit, we'll invoice the outstanding balance.

What happens to the items we hired after the wedding/event?

Our team collects everything either after your last dance or the following morning, liaising with venue staff to arrange timing.

Do you set the venue up or do we have to?

We do it for you — as well as hiring the items, you're getting our full setup service.

Can I amend my order at a later date once I have made my booking?

Yes, up to 4 weeks before your event. Final balance is due at that 4-week point.

What are your business hours?

Office hours for calls: 10am–5.30pm, Monday to Friday. But Consultations are done up intil 8pm.  Setup and collection work happens as needed around your event timings, including evenings and weekends.

 Can i pay by installments

Yes, monthly instalments are available if you'd like them.

 Will you visit my venue before my event

We'll do a site visit if it's a venue we haven't worked at before, and we're happy to meet you there if you'd like to join us.

 After set up will you stay for the duration of the event.

No — once everything's set up, we head home (for a well-earned cup of tea!).

What happens if my Wedding Ceremony  and Wedding Breakfast/Reception are in the same room.

We typically recommend we stay and turn the room around between the two. This does carry an additional fee to cover staff time.

Can we repurpose items from the ceremony for the wedding/Breakfast/Reception?

Yes. Small items like lanterns or a top-table arrangement can usually be moved by venue staff. Larger pieces — arches, plinths, blossom arches — need us to stay and move them, which carries a fee to cover staff time.

My venue requires suppliers have Public Liability Insurance?

We hold Public Liability Insurance up to £5 million, as required by most venues, and can provide a certificate on request.

Still have a question?

If we have not answered your questions and still wnat to know more, them please message us